Upon receipt of your order, we will immediately send you a kit in the mail so that you may send us your beloved's ash for your custom jewelry. The kit includes a pre-addressed padded envelope to return to us, a small collection jar for the ash and instructions. In addition, as a token of our appreciation for your order, we will include a wallet-size, laminated card featuring the Rainbow Bridge poem.
When you receive your kit, you'll place approximately 1/4 teaspoon of your pet's ash into the collection jar. Please include a note with both your name as well as your pets so we can label your sample. You'll then mail it back to us in the pre-addressed padded envelope. All ash not used in your order will be kept in the event you wish to order an additional item for yourself or others in your family.
We will notify you promptly of the arrival of your beloved's remains and verify your order selections prior to beginning the design. Orders normally take 7-10 business days to complete once we receive your kit.
In addition to sending us your kit, please email us a photograph of your beloved companion and a couple sentences about them to include on our Tribute page. It will help us to think of them as we design your jewelry and memorialize their memory online for eternity.